IT Helpdesk Supervisor

Location: Causeway Bay, Wan Chai District
Contract Type: Permanent
Specialisation: Technology
Salary: HK$25000 - HK$31000 per month
REF: BBBH217193_1569985146

Job Description

  • Working proactively and independently in IT infrastructure projects
  • Assisting the CTS Lead to lead a team of IT Associate to provide end-user technical support and problem resolution
  • Working with internal/external IT Subject Matter Experts (regional) to ensure timely resolution of issues
  • Contributing ideas to continuously improve IT service quality to meet SLAs and achieve high customer satisfaction
  • Suggesting and organizing IT activities/training for end-users
  • Additional Project Work as required

Requirement

  • Bachelor' Degree in Computer Science/MIS or related field
  • 4 years or above experience as a team supervisor
  • Experience of regional helpdesk support and project management preferred
  • Strong problem solving and communication skills required
  • Motivate team members
  • Organizational, time-management and Computerized documentation skills

If you are interested in this position please either submit your CV here or send your CV straight to ronald.lee@ambition.com.hk thanks