Incident Management/ Application Support- 40-50k

Location: Hong Kong, Hong Kong
Contract Type: Permanent
Specialisation: Technology
Salary: Negotiable
REF: BBBH213905_1557388817


  • Maintain a strong industry knowledge of standards and methodologies for Service Management - ITIL etc
  • Facilitate and assist in improving change management process
  • Assist in create/review workflow of incident management and problem management
  • Assist in integrating workflow for production support team in JIRA Service Desk
  • Maintain and build governance process in CMDB management
  • Maintain Business Continuity Plan for the technology group
  • Assist in Capacity planning and availability management
  • Assist in improving workflow and follow up in Production Assurance Review
  • Assist in the technology governance process
  • Perform ad-hoc analysis of change/incident/problem data for management information as required.
  • Identify operational/process issues and suggest potential solutions.
  • Prepare Monthly Management Reporting on the environment operational status for technology leader team
  • Automate the existing Management Reporting using Power BI and Alteryx


  • Bachelor's Degree in Computer Science / Engineering / Technology
  • Experience in Infrastructure and/or Application support.
  • ITIL certified or Strong understanding of ITIL processes
  • Understand of Operational Risk Management process, technology governance and how process meet technology within an enterprise
  • Excellent communication and reporting skills.
  • Outstanding ability to analyse problems, propose solution options structure solution plans.
  • Good Client interaction skills
  • Project Management experience
  • Service Implementation experience
  • Knowledge in JIRA, Remedy, PowerBI and Alteryx

Contact Ms. Alexandra Leung at (852) 3103 4312 or APPLY NOW by clicking the button below quoting reference number ALI41741 or email to

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