Helpdesk Support (M-F, 0800 - 1200)

Location: Kwun Tong, Kwun Tong District
Contract Type: Temporary
Specialisation: Technology
Salary: HK$8000 - HK$10000 per month
REF: BBBH217766_1516952800


Responsibilities:

  • You will be responsible for working in our Customer Services Centre
  • Handle inbound phone calls and outbound phone calls
  • Log down problem issues and keep track on helpdesk calls
  • Co-ordinate with 2nd level support teams and vendors to resolve the incidents
  • Password unlock and reset


Requirements:

  • Working in our head office - Kwun Tong
  • Good command of both spoken and written Cantonese, Mandarin & English
  • Working experience in customer service area
  • Proactive and able to work under pressure
  • Good interpersonal skill, telephone manner, and service attitude
  • 5-day working week (08:00 - 12:00)
  • Immediate available is highly preferred
  • Advantage if prior experience in providing technical support to clients