Helpdesk Support (7x24)

Location: Kwun Tong, Kwun Tong District
Contract Type: Permanent
Specialisation: Technology
Salary: HK$15000 - HK$16000 per month
REF: BBBH217766_1514881024

· You will be responsible for working in our Customer Services Centre
· Handle inbound phone calls and outbound phone calls
· Log down problem issues and keep track on helpdesk calls
· Co-ordinate with 2nd level support teams and vendors to resolve the incidents
· Password unlock and reset

· F.5 graduation or above qualification
· Pass in HKCEE English (Syllabus B)
· Working experience in customer service area is preferred
· Able to handle complaints and resolve issues over the phone
· Good interpersonal skill, telephone manner, and service attitude
· Basic Computer knowledge, knowledge on MS Office will be in advantage
· Good command of both spoken and written English, Cantonese & Mandarin will be in advantage
· Prior experience in providing technical support to clients over the phone will be a definite advantage
· 5-day working week with shift duty