Help Desk Support

Location: Central and Western District, Hong Kong
Contract Type: Permanent
Specialisation: Technology
Salary: HK$22000 - HK$28000 per month
REF: BBBH217272_1533632859

Job Description

  • Provide first level contact and convey resolutions to user issues
  • Properly escalate unresolved queries to the next level of support
  • Track, route and redirect problems to correct resources
  • Walk users through problem-solving process
  • Follow up with users, provide feedback and see problems through to resolution
  • Ensure proper recording, documentation, and case closure
  • Recommended procedure modifications or improvements

Job Requirement

  • Proven working experience in providing help desk support
  • Diploma in Information Technology, Computer Science or equivalent
  • Proficiency in English
  • Working knowledge of help desk software, databases and remote control
  • Strong user-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation