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Head of IT

Job Responsibilities

IT Leadership & Strategy

  • Serve as a key member of the senior IT leadership team, driving the overall IT vision, strategy, and governance aligned with business objectives
  • Partner with Head of IT and senior business stakeholders to define and execute IT roadmap, digital initiatives, and technology investments
  • Provide strategic direction across enterprise systems, infrastructure, and application services, ensuring scalability, security, and business alignment
  • Act as a trusted advisor to business leaders, translating business needs into technology-enabled solutions

IT Operations & Service Delivery

  • Oversee end-to-end IT service delivery to ensure stable, secure, and efficient operations across regions (Asia, US, EMEA)
  • Ensure mission-critical systems (including Oracle EBS) are highly available, well-supported, and continuously improved
  • Establish and enforce IT governance, service management (ITIL), and operational best practice
  • Drive continuous improvement initiatives to enhance service quality, user experience, and operational efficiency

Applications & Systems Oversight

  • Provide leadership oversight on enterprise applications, including Oracle EBS, as part of a broader application landscape
  • Ensure effective system integration strategy across enterprise platforms and third-party applications
  • Guide system modernization, upgrades, and enhancements to support evolving business and technology needs
  • Oversee feasibility studies, solution design, and delivery of system enhancements and new capabilities

Project & Portfolio Management

  • Govern and prioritize a portfolio of IT projects and initiatives, ensuring alignment with strategic goals
  • Allocate resources effectively and ensure projects are delivered on time, within scope and budget
  • Establish project governance, reporting, and performance metrics to track outcomes and value realization

Team Leadership & Vendor Management

  • Lead and manage a lean IT team (~5 members), fostering a high-performance and collaborative culture
  • Provide coaching, development, and direction to ensure team capability growth and succession planning
  • Manage relationships with external vendors, system integrators, and service providers to ensure quality delivery and cost effectiveness
  • Act as an escalation point for complex technical and business issues

Process Improvement & Governance

  • Drive process optimization and digitalization initiatives across IT and business functions
  • Establish standards for documentation, system design, SOPs, and integration practices
  • Ensure compliance with internal controls, security policies, and audit requirements
  • Promote adoption of structured approaches for system documentation, training, and knowledge management

Requiments

  • Degree holder or above in Information Technology, Computer Science or related disc
  • iplines10-15 years of IT experience, with demonstrated leadership in IT operations, applications, or digital initiatives
  • Solid experience in enterprise systems (e.g., Oracle EBS R12), including implementation, support, and integration
  • Proven ability to manage end-to-end IT functions beyond applications (e.g., operations, vendors, projects)

Strong understanding

  • Enterprise application architecture and integrations
  • IT service management frameworks (e.g.ITIL)
  • Project and portfolio management methodologies
  • Hands-on technical background (e.g., Oracle, database, integration technologies) would be an advantage
  • Experience managing small-to-mid size IT teams and external vendors
  • Strong stakeholder management skills, with the ability to work across business and technical teams
  • Excellent problem-solving, leadership, and communication skills
  • Proficiency in English, Cantonese, and Mandarin