About the Candidate:
- Partner with HQ and business units to deliver strong business results and the right investment approach for dining and lounges.
- Coach product owners across lounges, hotels, F&B outlets, and managed units to maintain service/quality standards.
- Support operational planning for pre-opening and ongoing operations.
- Develop and improve food & beverage concepts, brand standards, and operating methods.
- Monitor performance and recommend improvements.
- Support concept finalization, layouts, equipment, staffing, service flow, budgets, uniforms, and technology planning.
- Coordinate implementation with project and on-ground teams.
- Build pre-opening critical plans (critical path), staffing models, and equipment lists.
- Provide on-site support and training when needed.
- Lead/track renovation upgrades to operations, processes, and technology.
- Review KPIs for group and unit performance; conduct on-site evaluations and troubleshooting.
- Build action plans and update operational playbooks/modules as needed.
- Lead F&B initiatives (promotions, partnerships), ESG program, and loyalty/membership growth.
- Set targets, support commercial strategy, and ensure revenue and budget delivery.
- Use BI tools to analyze performance and drive better decisions.
- Improve manpower cost efficiency and controllable expenses.
- Support business reviews, pricing, and rate strategies to achieve EBITDA goals.
- Identify underperforming outlets and drive recovery plans.
- Coach teams on covers/pax/occupancy/rates/wages and financial discipline.
- Drive quality and food safety standards.
- Evaluate and roll out suitable technology and new products/equipment.
- Lead training and people development programs.
About the Candidate:
- Deep operations and business/finance knowledge.
- Strong communication, leadership, and coaching skills.
- Advanced Excel/MS Office and strong analytical skills.
- 15+ years relevant experience with proven success managing restaurants/retail environments.
- International exposure with pre-opening experience is a plus.
- Traveling is required.
If you are ready for above, pls share your CV to calvin.wan @ ambition.com.hk