General Manager (HK) - Digital Marketplace Platform

About the job
Our client is a fast-growing and innovative digital marketplace platform with seamless and technology-driven ecosystem. As part of their continued expansion in Hong Kong, they are seeking an experienced and commercially driven General Manager to lead the local business, accelerate growth, and drive overall market performance.
This is a high-impact leadership position with full responsibility for business strategy, commercial performance, customer growth, operational excellence, and P&L management in one of the region's most dynamic digital commerce environments.

Key Responsibilities

• Lead and execute the overall business strategy for the Hong Kong market, ensuring sustainable revenue growth and market leadership.
• Assume full ownership of the Hong Kong P&L, driving profitability, revenue expansion, and operational efficiency.
• Develop and implement strategic initiatives to increase customer acquisition, retention, engagement, and lifetime value.
• Drive marketplace growth by strengthening merchant partnerships, expanding product and service offerings, and optimizing commercial performance.
• Identify and capitalize on new business opportunities, market trends, and competitive advantages within the digital commerce landscape.
• Collaborate closely with regional and global leadership teams to align local market strategies with broader corporate objectives.
• Lead, coach, and develop high-performing cross-functional teams across commercial, marketing, operations, and customer experience functions.
• Utilize data, analytics, and market insights to support decision-making and continuously improve business performance.
• Foster a customer-centric culture while ensuring excellence in execution across all aspects of the business.
• Build and maintain strong relationships with key stakeholders, strategic partners, and industry influencers.

Requirements

• Bachelor's degree in Business, Marketing or a related discipline.
• Minimum 10 years of progressive leadership experience with significant P&L ownership within e-commerce, digital marketplace, online platform, or technology-driven consumer businesses.
• Proven track record of successfully scaling revenue, market share, and profitability within a B2C digital environment.
• Strong commercial acumen with experience developing and executing growth strategies in highly competitive markets.
• Demonstrated success in leading large, cross-functional teams and driving organizational performance.
• Deep understanding of e-commerce, digital consumer behavior, online marketplace ecosystems, and performance-driven business models.
• Strong analytical capabilities with the ability to leverage data and insights to drive strategic decisions.
• Entrepreneurial mindset with excellent problem-solving and decision-making abilities.
• Outstanding stakeholder management, communication, and leadership skills.
• Fluency in English and Cantonese is required.