Fraud Specialist - Fresh Grads are welcome!

• Detect and assess fraudulent activities across various products and platforms to safeguard company assets and customers.
• Contribute to continuous improvement by identifying opportunities to streamline processes and automate manual tasks; coordinate with stakeholders, monitor progress, and manage timelines through to successful implementation.
• Initiate and respond to communications with customers, potential victims, and external parties while managing multiple queues, reports, and alerts as part of the fraud prevention process.
• Act as a role model within the team and provide support in training and other departmental initiatives when required.
• Perform ad hoc duties assigned by the line manager, including time-sensitive investigations, reporting requests, project support, and administrative tasks such as maintaining trackers and documentation, preparing meeting materials and minutes, and coordinating schedules and follow-ups.

Requirements

• University degree in Business, Finance, Banking, Accounting, Statistics, Data/IT, or a related discipline. Fresh graduates are welcome to apply.
• Strong analytical and structured thinking skills with excellent attention to detail and clear documentation practices.
• Interest in automation and process improvement; exposure to AI productivity tools and experience with Excel, Access, Power Query, or VBA is an advantage (not essential).
• Comfortable working with numerical data, reports, and multiple systems; able to prioritise effectively and meet deadlines in a fast-paced environment.
• Good communication and presentation skills, with confidence in engaging a wide range of stakeholders; call centre or customer service experience is a plus.
• Mature, resilient, and responsible self-starter who works well independently and collaboratively.
• Proficient in English and Chinese; proficiency in Putonghua is an advantage.