Fraud Manager

Key Responsibilities

Enhance and manage the fraud and mule risk framework to ensure strong governance, regulatory compliance, and operational effectiveness.
Coordinate handling of fraud/mule cases, customer complaints, and regulatory enquiries, including support outside standard hours and occasional travel if required.
Identify, assess, and mitigate existing and emerging fraud risks, recommending and implementing appropriate control measures.
Leverage data analytics and machine learning tools to detect fraud patterns and strengthen prevention strategies.
Serve as the first line of defense by advising on fraud risk appetite and supporting prevention, detection, and investigation efforts.
Conduct fraud awareness training and support new initiatives through risk assessment and control design.
Monitor control effectiveness, escalate issues, and assist with ad hoc tasks as needed.
Lead investigations into fraud and scam cases in line with internal policies and regulatory standards.
Conduct interviews, review transaction data, analyze customer behaviour, and document findings thoroughly.
Prepare reports for internal stakeholders and regulators, support recovery processes (e.g., chargebacks), and supervise offshore fraud teams.
Drive continuous process improvement and deliver best practice training.

Requirements

Bachelor's degree or equivalent in a relevant discipline.
Minimum 5 years of banking experience with expertise in fraud risk, AML, and regulatory compliance (less experienced candidates may be considered for Assistant Manager level).
Strong analytical thinking and stakeholder management capabilities.
Proficient in both English and Chinese.
Able to perform effectively under pressure