End user support specialist (Win 11 migration), banking, 45k

Our client is a leading bank.

Key Responsibilities

• Provide deskside and remote support for end-user technologies (Windows, M365, devices, collaboration tools)
• Support Windows 11 migration, including device upgrade, user support, and issue resolution
• Assist in DaaS deployment, configuration, and ongoing support
• Manage and support AV/VC systems (e.g., Teams, Zoom, meeting room setup)
• Perform system maintenance, patching, upgrades, and performance monitoring
• Prepare documentation, guidelines, and support reports
• Liaise with vendors on product updates, lifecycle management, and issue resolution
• Follow IT standards, security, and operational procedures

Requirements

• A minimum of 5 years' experience in end-user / deskside IT support
• Hands-on experience with Windows OS, M365, and enterprise desktop environments
• Exposure to DaaS / virtual desktop solutions and AV/VC systems
• Strong troubleshooting, communication, and user support skills
• Experience in banking or large enterprise environment preferred
• Familiarity with endpoint management tools (e.g., Intune, SCCM)
• Knowledge of IT service processes and documentation practices