End User Support Manager, Bank, 45k

Manage and support end-user computing services, including desktops, laptops, and related workplace technologies
Plan and deliver Windows 11 migration projects, ensuring smooth deployment and minimal user impact
Support and manage Desktop-as-a-Service (DaaS) and other virtual desktop solutions
Manage external vendors and service providers to ensure quality service delivery and project execution
Oversee meeting room technology support, including audio-visual (AV) equipment, video conferencing systems, and collaboration tools
Provide deskside support for hardware and software issues, installations, upgrades, and troubleshooting
Plan hardware refresh and software upgrade activities
Work closely with business users and IT teams to resolve technical issues and improve user experience
Monitor service quality and identify opportunities for process improvement
Lead and develop team members to ensure effective service delivery
Coordinate with different teams and stakeholders for project implementation and daily operations
Ensure compliance with internal policies, security standards, and regulatory requirements

Degree in Computer Science, Information Technology, or a related discipline
Minimum 5 years of experience in Windows desktop and endpoint support
At least 3 years of team management or supervisory experience
Hands-on experience with Windows 11 migration projects
Experience supporting DaaS, VDI, or cloud-based desktop environments
Strong experience in vendor management and service delivery management
Experience supporting meeting room technologies, including AV systems and video conferencing platforms (e.g. Teams Rooms, Zoom Rooms, Cisco devices)
Strong knowledge of Windows operating systems, endpoint devices, and IT support processes
Experience in project delivery and coordination; PMP certification is a plus
Microsoft certifications and ITIL certification are an advantage
Good understanding of cloud technologies and modern workplace solutions
Strong communication, problem-solving, and stakeholder management skills
Good command of written and spoken Cantonese and English, Putonghua is an advantage