Digital E-Commerce Business Analyst APAC (UP to 50K)

Location: Hong Kong, Hong Kong
Contract Type: Permanent
Specialisation: Technology
Salary: Negotiable
REF: BBBH231923_1556532817

Roles & Responsibilities

  • Owning the functional design of features of the ecommerce product experience
  • Analyzing the customer experience via web analytics, session captures, and other sources of intelligence to identify opportunities and measure the impact of changes
  • Working with business and technology stakeholders to identify solution options that achieve business objectives and driving consensus for a solution choice
  • Adhering to SCRUM methodology for the definition and delivery of product features
  • Establishing clearly defined best practices for the team and ensuring adherence to these
  • Acting as an Ecommerce evangelist within the organization, helping to create a broader understanding of the benefits and opportunities the digital customer experience channels provide

Skills & Requirements

  • Bachelor's Degree in a related field of study, Computer Science or technical fields are preferred. Or, 1+ years of experience in an internet-driven business environment in a role closely connected to the creation of technology solutions
  • At least 4 years of work related experience (Ideally 2 years of experience in e-commerce industry)
  • 6+ years of experience in business analysis / project management
  • 3+ years of experience delivering innovative online customer experiences in a Product Management or Development organization
  • Strong background in system design work through feature and functional specification.
  • Strong analytical skills with direct working experience in SQL and web analytics to provide data required in support of digital product design
  • Direct experience working in a cross-functional role with proven ability to effectively communicate
  • 2+ years of direct experience with online marketing activity with a detailed knowledge of the analytics tools and other technologies used to enable both in-house and 3rd party execution of online marketing campaigns
  • 3+ years of direct experience working in an Agile (SCRUM) product development environment
  • Basic project management skill / experience; including PM tools usage, project management