Digital Business Analyst (credit card), Banking, 45k

A leading financial institution in Hong Kong delivers a wide range of digital services across online and mobile channels, serving a large portion of the adult population. To support continued digital growth, we are looking for a high-calibre Digital Business Analyst to join the team.

Responsibilities

• Lead digital requirements activities for credit/debit card initiatives using Agile methodology
• Partner with Product Owners to define business requirements and customer journeys using design thinking and research insights
• Facilitate requirements grooming with stakeholders, including business and UI/UX teams
• Create epics and user stories with clear acceptance criteria within agreed timelines
• Support testing cycles (in-sprint, UAT, and live validation) to ensure readiness for launch
• Conduct impact analysis and feasibility assessments for front-end and back-end solutions
• Review customer journeys and UI/UX designs with stakeholders
• Coordinate cross-functional collaboration with product, design, engineering, and QA teams
• Identify and manage risks, issues, and dependencies, including escalation where needed
• Work with product, marketing, and commercialization teams on launch communication plans

Qualifications

• Strong analytical and problem-solving skills with attention to detail
• Minimum 2 years' experience in digital delivery or requirements management
• Experience in card products (acquisition, servicing, rewards) preferred
• Good understanding of Agile, design thinking, and customer-centric design
• Strong communication skills, both written and verbal
• Ability to balance risk, cost, and customer experience
• Proactive, solution-oriented mindset with a willingness to embrace change and innovation
• Experience with tools such as JIRA, Confluence, and collaboration platforms
• Strong stakeholder management and negotiation skill
• Good command in Cantonese and English