Customer Solution Specialist/Expert

Job Duties

• Overlook in customer order handling and prompt delivery to secure business opportunities
• Handle Sales Order creation, coordinate with logistics team for dispatchment, daily review the order status and keep customer and sales team the status updates, handle and trouble shoot any problems when arise
• Answer general enquiries by using standard template to promote digital functionality and self service
• Handle post sales activities complaint, return order, credit note etc
• Work with adjacent function to manage all orders are being properly handled accordingly
• Support sample team to handle whole sample process to expedite the sample delivery to secure business opportunity
• Play regional expert role to drive customer satisfaction and digitial communication

Requirements

• Degree Holder in Supply Chain, Business Management or Operations Management or equivalent
• Ability to support Head of CS
• Good partnerships and working collaboratively with internal and external stakeholders