Customer Service Specialist

We are seeking Customer Service Representatives to support increased customer enquiries during a system transition period. The successful candidate will be responsible for handling inbound enquiries professionally and ensuring a positive customer experience throughout the transition.

Key Responsibilities

• Handle inbound customer enquiries through phone and other designated channels, including bank customer call-in enquiries.
• Provide accurate, clear, and timely information to customers regarding banking services and system-related changes.
• Resolve customer enquiries effectively while maintaining a high standard of customer service.
• Escalate complex cases or complaints to the appropriate teams when necessary.
• Maintain accurate records of customer interactions and follow established operational procedures.
• Support ad hoc customer service and operational activities as assigned.

Requirements

• 1-4 years of customer service experience, preferably in banking, financial services, contact centre, or hotline support environments.
• Strong communication and interpersonal skills with a customer-centric mindset.
• Ability to handle customer enquiries professionally and work effectively under pressure.
• Proficiency in spoken Cantonese, English, and Mandarin
• Immediate availability or short notice period is an advantage.