Customer Service Officer (Good English Required)

Location: North Point, Eastern District
Contract Type: Permanent
Specialisation: Technology
Salary: HK$15000 - HK$20000 per month
REF: BBBH217272_1558001047

My client is one of the leading global MNC firms in Hong Kong. They are currently expanding their Customer Service support team and welcome all level of candidates to join.

Job Description

  • Assist to provide solutions through telephone and email for end users
  • Perform support through call handling, troubleshooting, follow-up action, and coordination
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies

Job Requirement

  • Fresh Graduates are welcomed
  • 2-3 years experience in a customer service environment and/or hospitality industry will be an advantage
  • Good Problem solving, analytical, interpersonal
  • Willing to learn and good working attitude
  • Bilingual with high proficiency in English
  • Patience, able to work under pressure
  • Ability to thrive and multitask in a fast-paced energetic environment
  • Intermediate MS Office Skills

If you are interested and feel confident in this job role. Please feel free to apply directly here or send an email to ronald.lee@ambition.com.hk Thanks