Customer Service Manager

Location: Hong Kong, Hong Kong
Contract Type: Permanent
Specialisation: Sales & Marketing
Salary: HK$390000.00 - HK$520000.00 per annum + Double pay
REF: AS00044830_1500893916

Our client is a leading retailer in the Asia Market with a diverse product portfolio and strong service standard. These days, we are hiring passionate individuals to join their team as a Customer Service Manager.

Leading a small team of subordinates, you will have to monitor the service centre's KPI and E-commerce as well as handle complaints according to different circumstances. You will also have to provide the team with regular coaching to ensure up-to-standard customer service can be achieved. You will also need to perform any ad hoc duties as needed.

To qualify, you must possess:

  • Diploma or Degree holder
  • Minimum 6 years of experience in customer service industry, experience in call centre will be an advantage
  • Result-oriented, self-motivated and strong leadership to support the team's daily CS operations
  • Excellent communications skills with proficient Cantonese, English and Mandarin
  • Team management experience is a must


Contact Niki Lam on (852) 3103 4352 or APPLY NOW by clicking the button below. Quoting Ref: NIL 44830
Data provided is for recruitment purposes only.