Customer Service Ambassador (Digital- channel)

About the Role

We are looking for a customer-oriented and tech-savvy Digital Ambassador to join our team. In this role, you will be the frontline champion driving the adoption and effective use of our digital platforms including mobile applications, web portals, chatbot solutions, and collaboration tools.

Whether you are an experienced customer service professional or an energetic fresh graduate with a passion for digital technology, we welcome you to apply!

✨ Pure Digital Support & Adoption Role - No Cold Calling, No Telemarketing, and No Sales Targets!

Key Responsibilities

• Frontline Digital Support: Assist in house-users with daily enquiries, account setups, and troubleshooting across mobile apps, online portals, and chatbot systems.
• User Guidance & Training: Conduct live demonstrations, workshops, and one-on-one coaching to help users comfortably adopt new digital tools and features.
• Engagement & Promotion: Proactively promote platform utilization and encourage user engagement through digital and face-to-face interactions.
• Feedback Collection: Gather user insights and feedback to help internal teams improve system features and user experience (UX).
• Issue Resolution: Handle user enquiries in a prompt, polite, and professional manner, escalating technical issues when necessary.

Requirements

• Languages: Fluent Cantonese is required.
• Work Authorization: Must hold valid HK work authorization (visa sponsorship is not available).
• Experience: Previous experience in Customer Service, Call Center, Digital Support, Retail, Hospitality, or Client Relations is an advantage.
• Fresh Graduates: Recent grads with relevant part-time or internship experience are highly encouraged to apply.
• Tech-Savvy: Comfortable operating and explaining mobile apps, web applications, and digital productivity tools.
• Communication Skills: Energetic and articulate with strong interpersonal skills to interact with diverse users.
• Work Authorization: Must hold valid HK work authorization (visa sponsorship is not available).