Complaint Handling / Case Investigations, Financial Services

Our client is a well recognized Financial Services who is looking for a Customer Care Officer / Manager to join their team

Responsibilities:

• Responsible for investigation, resolution and reporting of all customer related complaints.
• Cooperate with other departments in order to conduct case investigations and ensure the investigation reports are submitted on time
• Identify areas for improving operational effectiveness and customer satisfaction, and take remedial actions with the relevant departments

Requirements:

• Related discipline with relevant experience and professional qualifications
• Minimum 3 years of Banking or Financial Services background in customer service and complaint handling role
• Excellent communication, problem-solving and interpersonal skills
• Proficiency in English and Chinese writing

Contact Belinda Chan on (852) 3103 4313 or APPLY NOW by clicking the button below

www.ambition.com.hk

Data provided is for recruitment purposes only