Complaint Handling / Case Investigations, Financial Services

Location: Hong Kong
Contract Type: Permanent
Specialisation: Banking & Financial Services Contracting
Salary: Negotiable
REF: BBBH217645_1610954963

Our client is a well recognized Financial Services who is looking for a Customer Care Officer / Manager to join their team


  • Responsible for investigation, resolution and reporting of all customer related complaints.
  • Cooperate with other departments in order to conduct case investigations and ensure the investigation reports are submitted on time
  • Identify areas for improving operational effectiveness and customer satisfaction, and take remedial actions with the relevant departments


  • Related discipline with relevant experience and professional qualifications
  • Minimum 3 years of Banking or Financial Services background in customer service and complaint handling role
  • Excellent communication, problem-solving and interpersonal skills
  • Proficiency in English and Chinese writing

Contact Belinda Chan on (852) 3103 4313 or APPLY NOW by clicking the button below

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