Client Service Representative - Luxury Watch

About the Role:

• Provide a high standard of customer service to incoming inquiries.
• End-to-End Client Management

• Qualify client needs and preferences (style, budget, availability, timeline).
• Guide clients through the buying process.
• Coordinate sourcing/availability and manage next steps.
• Follow up consistently to move the client forward.

• Build trust with clients through reliability, transparency, and a consultative approach.
• Demonstrate enthusiasm and basic-to-intermediate knowledge of luxury watches (references, styles, market expectations, care, and service mindset).
• Work toward sales/clienteling targets with a strong, positive attitude.
• Maintain accurate client records, update statuses, and ensure smooth coordination between internal teams where needed.
• Represent the brand/company in a confident, respectful, and polished manner.

About the Candidate:

• Passion for watches (luxury/fine watches preferred).
• Very good English speaking (clear, confident, customer-friendly communication).
• Good attitude: friendly, proactive, patient, and able to handle repeated follow-ups professionally.
• Strong customer service mindset and comfort speaking with clients.
• Ability to manage tasks independently and follow through from start to finish.

• Experience or knowledge from watch dealers, resellers, or brands' official channels.
• Any connection to the luxury watch supply chain (dealer relationships, sourcing experience, or industry exposure).
• Prior clienteling or sales experience in luxury retail.

If you are ready for above, pls share your CV to calvin.wan @ ambition.com.hk