Client Service Advisor

Responsibilities:

• Perform value-added proactive servicing activities, aiming to strengthen client relationships
• Manage, log and investigate the daily servicing inquiries, and complaints of all assigned and escalate as appropriate.
• Convey with local/regional operations at all levels for timely and accurate resolution of queries and cross-selling the bank's products and services to sales/referrals.
• Conduct sales support to ensure the delivery of services to clients
• Provide period service review and scorecard review with clients, analyze client activities, and give advice and suggestion for improvement

Requirements:

• Good command of spoken English, Cantonese, and Mandarin. Written simplified Chinese is a plus
• 5 years' or above working experience in the area of Client Services in the bank or corporate/financial institutional client is preferred
• Innovative and open-minded, maintaining a professional & positive attitude at all times
• Passionate, urgency to serve our clients and operate as a client advocate

If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer HKD1000 in Apple gift cards for every referred candidate who we place in a role. Terms & Conditions Apply. https://www.ambition.com.hk/refer-a-friend