Change/Incident Management Lead - Banking - Hong Kong

Change/Incident Management Lead - Banking - Hong Kong

Our client is a bulge bracket global bank, they are now looking for a high-calibre Change/Incident Management Lead to join and manage their fast-growing team.

Responsibilities:

• You will be responsible for effective implementation of the Incident management process for the retail banking business.
• You need to determine if an incident / a change request needs to be escalated according to priority, severity, and impact
• You will perform Incident communication to impacted parties and report promptly to management regarding critical issue until resolution
• You will liaise with HK Regulator for all regulator-reportable incidents including regulatory report write up
• You will participate in Incident, Problem, and Change management meetings as the representative of Hong Kong
• You will partner with Release Management teams and local business users
• You need to work on some weekends if there are major incidents/technology change release occurring during weekends
• You will supervise a team including work allocation, budget and planning, performance evaluation, compensation, staffing and other duties as assigned

Qualifications:

• 5+ years of change/incident management experience in banking environment
• Proficient in MS Office with extensive experience using Excel for data analysis and reporting
• Team leadership experience
• Solid experience with all phases of Software Development Life Cycle (SDLC)
• Excellent communication and interpersonal skills
• Advantage: ITIL certification, knowledge of retail banking products and regulation, fluency in Cantonese/Mandarin

Please submit cv to Jessie Rao: Jessie.Rao@ambition.com.hk