Business Analyst - Insurance (Entry to Senior Level)

Key Responsibilities

• Gather, analyze, and document business requirements across insurance domains (e.g. Policy Administration, Claims, Underwriting, Billing)
• Work closely with business users to understand current processes and identify improvement opportunities
• Translate business needs into functional specifications, user stories, and process flows
• Support system implementation, enhancements, and integration projects
• Liaise with IT, vendors, and external parties to ensure requirements are correctly understood and delivered
• Facilitate workshops, requirement walkthroughs, and stakeholder discussions
• Support UAT planning and execution, including test case preparation and defect tracking
• Ensure solutions meet business, regulatory, and compliance requirements
• Maintain project documentation and support change management activities

Required Skills & Experience

• Degree in Business, IT, Finance, or a related discipline
• 3+ years of Business Analyst experience within the Insurance industry
• Solid knowledge of insurance business processes (Life, General, or Health)
• Experience working on systems such as:
  • Policy Administration Systems
  • Claims Systems
  • CRM or Digital Platforms
• Strong experience in requirements gathering and documentation
• Familiarity with SDLC, Agile or Waterfall project methodologies
• Excellent communication and stakeholder management skills
• Strong analytical and problem‑solving abilities