Business Analyst, Insurance, 50k

Our client is a leading insurance company.

Responsibilities

Drive the end-to-end delivery of digital projects from business requirements gathering through implementation and post-launch support.
Collaborate with business users, marketing teams, product owners, and technology teams to define and document business requirements.
Analyze business processes and identify opportunities to improve customer experience, operational efficiency, and digital capabilities.
Facilitate workshops, requirement discussions, and stakeholder meetings to ensure business needs are clearly understood and translated into solution requirements.
Partner with UX/UI, technology, and vendor teams throughout the project lifecycle to support successful delivery.
Prepare business requirement documents, user stories, process flows, and functional specifications.
Coordinate SIT, UAT, change management, and deployment activities.
Manage project stakeholders across both business and IT functions and provide regular project updates.

Requirements

5+ years of Business Analysis, Project Management, or Digital Transformation experience.
Experience within insurance, banking, financial services, or other customer-centric industries is preferred.
Proven experience delivering digital, customer-facing, data, or transformation projects.
Strong stakeholder management skills with the ability to collaborate effectively across business and technology teams.
Exposure to AI chatbot, GenAI, data-driven marketing, customer acquisition journeys, digital platforms, mobile applications, or agency/distribution-related initiatives would be an advantage.
Strong communication, problem-solving, and coordination skills with the ability to work in a fast-paced environment.
Fluent in both Cantonese and English