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Banking - Customer Service

Key Responsibilities

  • Respond and assist in resolving disputes in a timely and fair mannger
  • Provide customers with a contact point to a skilled, knowledgeable officer
  • Responsible for the acceptance, investigation and timely resolution of complaints received
  • Ensure all telephone calls and/or emails and correspondence are received and answered in a timely manner
  • Responsible for identifying, analyzing and reporting on possible serious systemic issues
  • Identify and report possible preventable complaints