Assistant Customer Service & Support Manager

Location: Hong Kong, Hong Kong
Contract Type: Permanent
Specialisation: Banking & Financial Services
Salary: Negotiable
REF: BBBH222871_1529034543

Our client is a leading banking group with diversified businesses in Wealth Management, Retail, Corporate and Private banking. With their continuous expansion in their wealth management business, an excellent opportunity has arisen for a high-calibre Assistant Customer Service & Support Manager to join their Business Banking Division

Principal responsibilities

  • Manage administrative tasks of the team and provide sales support including account opening documents checking and support the execution of governance procedures and standards to ensure accuracy and compliance to various guidelines
  • Support the execution of compliance checking and provide assistance in deploying governance procedures and standards to ensure effective risk management and regulatory compliance in Business Banking
  • Handle customers' enquires, conduct cross-selling and provide suitable banking solutions
  • Maintain a sustained and reliable support service to build good relationship with customers
  • Facilitate customers to activate the account and to utilize various banking services after account opening
  • Work closely with Line Manager to implement various business initiatives in Business Banking
  • Share best practices on sales support, review sales procedures and ensure sales compliance
  • Conduct internal control checking about insurance and investment transaction documents
  • Provide guidance to junior team members on banking operations


  • Diploma or above in Business Administration or related disciplines
  • Minimum of 3 year's relevant experience in banking industry an advantage
  • Understanding in bills operations, credit system, credit approval and related documentation procedures an advantage
  • Strong self-motivation, with good communication and interpersonal skills
  • Proficiency in both English and Chinese, with fluency in Putonghua preferred
  • Candidate with less experienced will be considered the position Customer Service and Support Officer

Contact Keith Leung on (852) 3103 4369/ or APPLY NOW by clicking the button below quoting reference number KL 222871
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