Application Support - AVP (40K) Chinese FSI

Location: Central and Western District, Hong Kong
Contract Type: Permanent
Specialisation: Technology
Salary: HK$35000 - HK$40000 per month
REF: BBBH235359_1565083976

My Client is a subsidize company of one of the largest Chinese Bank. They are currently trying to hire helpdesk support to join and strengthen their team.

Key Responsibilities:

  • Responsible for providing first line application support for the futures and stock options trading.
  • Perform health check and maintain the system stability and availability for other global markets in the night time.
  • Work with other application support teammates for managing and investigating production system issues with system vendors.
  • Plan and execute test for system version upgrade with documented result as according to standards and procedures.
  • Assist in user acceptance test and execute system deployments.
  • Gather and analyze system requirement from various user department and translate into business or technical specification
  • Participate in new system evaluation and provide recommendation report
  • Assist in project management of application development projects as according to project management processes


  • Bachelor degree in Computer Science or related disciplines.
  • Minimum 5 years' experience in first line support for the futures & options trading / settlement system, trading HK and global futures & options market included HKFE, CME, Marex…etc. At least 1 year experience is in first line support
  • role using Sharp Point / eSunny systems are required.
  • Working experience in investment bank, brokerage or system vendor is an added advantage.
  • Experience in supporting HK / global securities trading and settlement is an added advantage.
  • Sound knowledge of F&O trading and settlement system functionality, operation flow, CG, OMD-D and global market connectivity (direct or via execution broker) are essential.
  • Experience in dealing with end users and system vendors, problems solving and troubleshooting production issues for the systems.
  • Solid experience in system problem solving, skills on production issue handling and production deployment are essential.
  • Exposure to other technical skills and application infrastructure e.g. SQL query, FIX, Windows schedule, VM Ware, application backup, application monitoring and reporting is preferable
  • Experience in using bug or issue tracking systems is added advantage.
  • Hands on development experience in Macro, .Net or Java are added advantage.
  • Knowledgeable in new technology, different types of open source tools, up-to-date programming kills an added advantage
  • Team player, responsible, independent, self-starter, motivated, multitasking and able to take initiative to get projects completed
  • Good command of written and spoken English and Chinese with fluency in Mandarin; knowledge of Simplified Chinese a plus

If you are interested in this position please either submit your CV here or send your CV straight to thanks