Application Support Analyst / System Analyst - 20 -30k

Location: Hong Kong
Contract Type: Permanent
Specialisation: Technology
Salary: HK$20000 - HK$30000 per month
REF: BBBH241420_1584438144


  • Provide high quality application support to business, fulfilling requests accurately and in a timely manner.
  • Diagnose and resolve application incidents and problems in a range of applications such as content management system, online enrollment system, etc.
  • Monitor high priority incidents and problems, conduct root cause analysis and deliver resolution to avoid recurrence.
  • Assist in developing system support processes and ensure up-to-date documentation is available for cross team knowledge sharing.
  • Systems management and monitoring of server tasks to ensure incoming and outgoing data is processed reliably on schedule.
  • Exercise Information Technology Infrastructure Library (ITIL) best practices.
  • Responsible for application development and support with different workforce model. Coordinate with external vendors throughout the software development lifecycle.
  • Conduct Unit Test (UT), System Integration Testing (SIT), and coordinate User Acceptance Test (UAT), as required.
  • Coordinate system training to end-users and system support team as required.
  • Document project artifacts and deliverables, e.g. technical specifications, test cases, and test results.
  • Ensure consistent and high quality delivery against internal governance and best practice standards of software development and support.
  • Perform user requirement collection and system analysis with business analysts. Ensure the system design reflects user requirements.
  • Explore latest technologies and evaluate capabilities of new products where necessary. Liaises with service providers to select the products or services that best meet company goals.


  • Degree in computer science or related discipline.
  • ITIL Foundation Certification preferred.
  • Minimum 5 years of experience in the IT field, with at least 3 years of application support experience in cross-functional environment.
  • Experience in end-to-end system development lifecycle (SDLC) including requirements analysis, development, testing, deployment, and maintenance.
  • Hands-on experience in MSSQL-related BI tool, web services (basic development and troubleshoot), web application troubleshooting, Windows server basic maintenance and troubleshooting.
  • Good understanding of enterprise information system architecture, internet development/evolution, social media, e-commerce, user experience, and related disciplines.
  • Experience in Mobile APP projects, middleware, system security and payment gateway integration is a plus.
  • Experience in collaborating with external development team and vendors for project delivery.

Please submit your CV to Davis Leung: quoting reference number DL241420 or click APPLY NOW.

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