APAC Retail Infrastructure Engineer

Location: Hong Kong, Hong Kong
Contract Type: Permanent
Specialisation: Technology
Salary: Negotiable
REF: BBBH233199_1558612572

My client is one of the biggest retial MNC, they are actively looking for APAC APAC Retail Infrastructure Engineer.

RESPONSIBILITIES:

    • Improve and increase internet speeds within the fleet of 800 stores.
    • Proactively manage bandwidth growth of increasing network data requirements.
    • Improve operational intelligence by developing accurate dashboards with tools such as SPLUNK and VEEAM. Create relevant metrics and reports for output to various levels of the organization. Present findings on a set frequency to senior leadership audience.
    • Optimize Store Wi-Fi capabilities while congruently ensuring Wi-Fi usage never impacts PoS core critical operations. Strategically analyze and optimize the location and performance of access points in stores.
    • Provide network support strategy for all aspects of Retail Store Network which includes but not limited to: store network router, switch, cabling, wireless infrastructure, telecommunications, data communications and management of new store network/telecommunications implementation. Maintain Tier 3 24x7x365 on call support of network analysts to support store support help desk agents.
    • Manage Networking Systems technical problems, quickly identifying, addressing and resolving issues.
    • Partner with Retail Store Systems support teams and vendors to improve incident management and escalations processes.
    • Manage new store opening technical processes, partnering closely with Facilities, Construction, Store Operations and Store Systems to improve procedures and vendor accountability.
    • Optimize vendor relationships to address process gaps in new store openings with hardware staging, construction calendar of events, cabling, PoS installation and testing.
    • Maintain strong communications and foster confident and trustful working relationship with Store Systems, Store Support, Store Operations, Enterprise Architects, Engineering Services, Security, Facilities, Construction/Store Design, the PMO and other internal/external partners.
    • Direct project activities of the Network and New Store teams, insuring adherence to established PLC methodology.

REQUIREMENTS:

  • Bachelor Degree or 5-10 years of IT experience, with 3 - 5 years managing networks and network providers in a corporate environment supporting 1000+ users.
  • Retail IT experience highly preferred.
  • Prior experience with MSP vendor relationship. Preferably responsible for the relationship and driving strategic initiatives/roadmap.
  • Minimum 3-5 years of experience managing network service agreements for a minimum of 300 locations.
  • Superior customer service and interpersonal skills a must.
  • Understands DR planning and execution, maintaining an active DR plan for Retail Networking Systems and technical new store processes.
  • Experience with Wide Area Network/Local Area Network/Wireless Network design/SD WAN operability and best practices for a distributed retail network operation.
  • Experience with Managed Service providers in relation to Provider metrics, understanding contractual agreements, technology trends and day to day Provider operational expectations.