Airfreight Operation Manager

Our client is a well‑established international logistics and freight forwarding organization with a strong operational presence in Asia. The Hong Kong office serves as a key air freight operations hub, managing high‑volume cargo movements and supporting regional and global customers. The business is known for its structured operations, performance‑driven culture, and strong carrier partnerships.

Responsibilities:

• Oversee end‑to‑end air freight operations, ensuring accurate documentation and on‑time cargo execution
• Plan and coordinate daily cargo movements to meet customer timelines and service commitments
• Lead, coach, and develop an operations team to drive productivity and service quality
• Manage airline and carrier relationships to secure space, service reliability, and commercial support
• Monitor operational KPIs, analyse performance gaps, and implement corrective actions
• Work closely with Sales and Customer Service teams to provide accurate quotations, transit times, and operational updates
• Support profitability improvement by optimising routings, consolidations, and operational cost efficiency
• Assist with RFI, RFP, and RFQ responses by contributing operational strategies and focus areas
• Review and optimise flight routings, capacity planning, and special cargo handling requirements
• Manage operational incidents, conduct root cause analysis, and implement preventive measures
• Prepare and manage air freight budgets, tracking cost drivers and margin performance
• Ensure compliance with internal policies, regulatory requirements, and audit standards
• Stay updated on air freight market trends, regulatory changes, and operational best practices

Requirements:

• 5-10 years of experience in air freight or air logistics operations
• >2 years in a people management role
• Experience using CargoWise is a must
• Strong hands‑on knowledge of air freight operations, space control, charter handling, and flight capacity planning
• Solid understanding of airline, cargo terminal, and co‑loader workflows
• Familiarity with local regulatory and compliance requirements
• Established industry relationships within the Hong Kong and South China air freight market
• Proficient in Microsoft Office applications
• Customer‑oriented with strong communication and negotiation abilities
• Analytical and solutions‑driven, able to perform under pressure and tight deadlines
• Proficient in both Chinese and English